Where are your products made?

Our liquids are sourced from some of the best family-run, craft distilleries around the UK and Europe and then bottled here in the UK at a carbon-neutral distillery that operates off 100% renewable power.

Can your brands be purchased elsewhere?

No. Our brands are exclusive to Socially Spirited and will remain so. By bringing these products directly to you, we drastically reduce their carbon footprint and are able to pass on the distribution savings to our brand ambassadors in terms of commissions.

Do you ship outside of the UK?

Unfortunately as a result of local taxes and duties that are levied upon arrival in other countries and the additional charges for customs clearance, we are currently unable to deliver outside of the UK at this time.

Who will deliver my order?

We partner with reliable and trustworthy couriers, including Royal Mail, who all ensure your parcel gets to you on time and with minimal hassle. All of our services are tracked and you will receive notifications about your delivery, keeping you up-to-date.

How much does delivery cost?

Our standard delivery costs £4.95 and is a 48-hour service to most mainland destinations in the UK. We also offer a 24-hour service for £5.95 for customers who need to receive their goods quicker. All purchases over £99 are free delivery, as are a number of our bundle products below that level.

Is there a minimum order?

There is no current minimum order.

Will I need to sign for my order?

Yes you will. We understand that you may not always be home, however, our couriers will always ask for a signature. If you won't be in to receive your order, then please ensure you reply to the notifications received from the courier. In addition to signing for your parcel, if you look under the age of 21 then you will be challenged. You will need your photo ID handy to verify how old you are.

Do you offer a gift service?

Unfortunately we are unable to offer a gift service at this time but this is something we are looking into as a future option.

What's with the plastic packaging?

We try and minimise the amount of plastic in our packaging but our inflatable AirShock packaging is the safest way to transport our heavy glass products, are made from 100% recyclable materials and can also be reused multiple times should you have the opportunity to. It's also little known that in terms of overall carbon footprint, plastic is often far less damaging for the environment than paper.

Before use, AirShock packaging is shipped and stored flat which means it takes up less room and requires fewer trucks to transport and less fuel. This reduces CO2 emissions. Once in use, AirShock is also 98% air and just 2% film, so it’s very lightweight – another bonus when it comes to minimising the impact of transport.

Currently, for category 4 plastics like AirShock, the easiest way to recycle is to use a return-to-store recycling facility at a large supermarket. These are widely available across the UK and they accept category 4 (LPDE) plastics because most plastic carrier bags are made from LDPE film.

Is your site secure?

Yes, Socially Spirited's website uses industry-standard encryption and security measures to ensure that your personal information and payment details are protected. Our site is secured with SSL technology to provide a safe and secure shopping experience.

What payment methods do you accept?

We accept all major credit cards and debit cards as well as PayPal. We do not accept cheques or cash. Payment options are given during the checkout process.

Is my privacy assured?

At Socially Spirited, we take your privacy seriously. We only collect and use your personal information to process and fulfil your orders, provide customer service, and improve your shopping experience. We never share or sell your information to third parties. For more information, please refer to our Privacy Policy.

How do I contact Socially Spirited's customer service team?

If you have any questions or concerns, please contact our customer service team by emailing support@socially-spirited.com directly. We aim to respond to all inquiries within 24-36 hours but may be a little slower over the weekend.

How does your Ambassador program work?

It’s really easy – just purchase one of our great value Ambassador bundles from the homepage of our store and you’ll automatically be enrolled into the program so that you can spread the word and start earning commissions. After your purchase, you’ll receive an email with personal log in details so that you can access your simple-to-use tracking and conversion portal that allows you to monitor every lead, sale and commission due to you.

When do I receive my Ambassador commissions?

You will automatically be paid any commissions due to you at the end of the month following any purchases that you have originated. Commissions will be paid via PayPal directly to the account that you register in the Ambassador program portal.